Frequently asked questions

Open the ticket from My tickets. The QR code on screen is what the door staff scans. Each ticket is individual — if you bought multiple, each seat has its own QR and assignee.

Yes. On the ticket detail page, tap Send to a friend. Your friend gets the ticket in their own profile and shows their own QR at the door.

From inside the ticket detail page, tap Request refund. A human reviews each request, usually within 1–3 business days. Refunds cover the whole order; once any seat has been checked in, the order can't be refunded.

The order is tied to your account so we can deliver the QR. If your account email wasn't verified yet, we ask before the ticket appears in your profile.

A plan is a private group around an event — pick the event, invite friends, decide who's in. Everyone in the plan sees the chat and can see who's going.

Share the plan link from inside the plan. They sign up via the link and land back on the plan automatically.

Use the password reset page; we'll email you a link.

Yes — request a magic link on the sign-in page; it'll send a one-tap login email.

From Privacy Center → Delete account. We remove your personal data; transactional records (paid tickets) are kept for tax reasons.